Technical+Issues

This page will provide you with resources and guide you through technical issues that you may experience with your computers, printers, and Promethean Boards. Keep checking back as this page will be updated throughout the coming weeks with videos and screen shots.
 * Technical Issues **

** New Think Central Interface ** Follow the 2 screenshots to access the GoMath Interactive PB Lesson Plans-

1. Click on the icon next to Resources- when you point to it, it will say "Go to Resources". 2. In the window that appears, click on "Common Core Interactive WhiteBoard Lessons".



User Guide for new DOE Email Outlook

__** Clip Art **__ If you are searching for clip art images, try using the following websites. Microsoft Online Gallery Clipart Images

__** Log in information (Google Docs): **__ Please log in to Google Docs using your DOE Outlook username followed by @classdata.org. Passwords were given during PD - please inform the system administrator (Mrs. Harris) if you forget your password.

//** Do not change your password. **//

__**No Internet**__

If you can't get online, follow these 2 simple steps:
 * 1) Close Safari / IE. Make sure the wire connections are plugged in properly. Check the grey Internet cable where it is plugged into the computer and make sure it is snug. Then check the other end of the connection and make sure it is secure in the switch too. Make sure the wire from the wall to the switch is plugged in properly too. If any of the connections are loose, make sure you plug them in snugly. If you wires are frayed, they need to be replaced. Reopen Safari / IE. If you still don't have Internet, go to step 2.
 * 2) Close Safari / IE. Reset your switch by unplugging it form the wall. Wait for 30 seconds and then plug it back in. When all the lights are on, wait for another 30 seconds and then reopen Safari / IE.

__** Promethean Board Issues **__

**__Red light__** - Your board is not connected to the computer properly. Check the USB wire on both ends - from the computer and the board. In most cases, the wire behind the board is loose. Simply follow the wire with your finger from one end to the other to check for a snug fit. Sometimes it is necessary to reset the system. You can do this by unplugging the USB wire from the computer, waiting about 1 minute, and plugging it back in. It might help to plug the USB into a different port of your laptop.

Check the wires first for a loose connection. Otherwise, if the remote is on, you may simply have to refresh the connection by pressing computer 1 on the remote. Be sure to select project computer on the remote (not video). If you are first powering up the projector, you may have to change the display settings by pressing the appropriate FN key (usually F7 - but this may vary by laptop model).
 * __ No image - __**

**__Pen is not working__** - this is usually accompanied by the red light. Follow red light step above. After following the steps, if you still don't have interactivity please put in a request for service.

Make sure all the wires are connected properly. If the issue is not resolved, turn off your computer. Turn off the projector and wait for about one minute until you hear the fan turn off. Then unplug the power cord to the PB. Plug the power cord back in and restart the computer and turn on the projector. Your lights should now work. If not, put in a request for service.
 * __ No light at all - __**

__** Dirty board - **__ See the Q&A below for recommended cleaners. Do not spray liquid directly on the board or use anything that will scratch!



__** Printer Issues **__

**__Printer is not printing__** - Make sure it is plugged in and connected to the computer. Most issues arise because the wires are disconnected. Some printers are connected to the Internet and will not work if the Internet switch is not plugged in. Be sure all the lights are on the switch.

If all wires are connected click on the printer icon in the dock (Mac) or the notification area (PC) - this can be found in the bottom of the computer display. A window will open up showing the print jobs.

Confirm that this is your actual printer model - sometimes the wrong printer is selected and you are not able to print.

Select all of the documents waiting to be printed in the printer window and delete them. Then try to print again. These steps will normally solve your printing issues. If not, put in a request for service.